Landscape Account Manager – Client Success & Renewals

GroundSystems, Inc.; Kettering (OH); On-site; USD 55,000 - 65,000; Full time

Job summary

GroundSystems, Inc. is seeking an Account Manager to serve as the primary contact for contracted accounts. You will nurture relationships, coordinate with operations, and drive renewals and expansions to meet client needs.

You will develop long-term property plans, propose landscape enhancements, manage CRM opportunities, and collaborate across teams to ensure satisfaction and profitable growth. This role requires strong communication, organization, and a willingness to work extended hours as

Qualifications

• Horticultural knowledge required.
• Experience in account management and customer service.
• Experience in landscape industry preferred.
• Strong verbal and written communication skills.
• Ability to use a CRM system.
• Valid driver’s license with clean record.
• Ability to work independently and in teams.
• Excellent organizational and time management abilities.

Responsibilities

• Develop strong relationships with customers by frequent communication and trust.
• Manage properties by inspecting, identifying problems, and providing solutions.
• Ensure properties meet customer quality expectations.
• Develop long-term property plans and budgeting assistance.
• Conduct on-site walk-throughs with customers.
• Assist in resolving accounts receivable issues when necessary.
• Coordinate with Operations to plan and schedule to meet expectations.
• Assist in snow operations as required.
• Communicate deficiencies and help resolve issues.
• Prepare and present renewal and enhancement proposals promptly.
• Meet or exceed sales goals for renewals and enhancements.
• Monitor and update CRM opportunities and follow up with customers.
• Ensure contract administration is timely and accurate.
• Represent company at events to build relationships leading to opportunities.
• Learn new techniques to perform routine tasks more effectively.
• Other duties as assigned.

Skills

Horticultural knowledge

Account management

Customer service

Landscape industry experience

Communication

CRM usage

Driver's license

Independence and teamwork

Attention to detail

Time management

Job description

GroundSystems, Inc. is seeking an Account Manager to serve as the primary contact for contracted accounts. You will nurture relationships, coordinate with operations, and drive renewals and expansions to meet client needs.

You will develop long-term property plans, propose landscape enhancements, manage CRM opportunities, and collaborate across teams to ensure satisfaction and profitable growth. This role requires strong communication, organization, and a willingness to work extended hours as