Landscape Account Manager - Client Growth & Ops

BrightView; Fairfax (VA); Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients and oversee field operations.

You will identify opportunities to upsell ancillary services, prepare accurate estimates, deliver timely proposals, and maintain long-term client relationships through site visits and proactive communication with the branch team.

Formación

• Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry.
• Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities
• Ability to foster collaboration and teamwork

Responsabilidades

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client concerns or issues (land and/or snow).
• Ensure timely account renewals within the assigned client portfolio.
• Proactively assess and address site enhancement needs during visits.
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations (land and/or snow).
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met (land and/or snow).
• Support hiring, training, and coaching of field crews for the assigned portfolio.
• Promote and enforce safety policies and procedures.
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services.
• Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings.
• Maintain proper account documentation and notes in the CRM system.
• Monitor and maintain satisfactory accounts receivable levels (land and/or snow).
• Coordinate with the Branch Administrator to keep client records and contact information current.
• Perform additional duties as assigned by the Branch Manager

Conocimientos

Customer service

Leadership

Communication

Educación

Associate’s or Bachelor’s degree in a business-related field

Descripción del empleo

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients and oversee field operations.

You will identify opportunities to upsell ancillary services, prepare accurate estimates, deliver timely proposals, and maintain long-term client relationships through site visits and proactive communication with the branch team.