Landscape Account Manager: Build Relationships & Grow

BrightView Landscapes; Homestead (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401k with employer contributions

Holiday pay

Paid time off

Tuition reimbursement

Variable pay opportunities

Job summary

BrightView Landscapes, LLC in Homestead, FL, is seeking an Account Manager to be the primary contact for a portfolio of landscape maintenance clients, building lasting relationships and guiding field operations.

You will identify upsell opportunities, prepare estimates, deliver proposals, supervise site visits, and ensure on-time renewals while coordinating with the branch team.

This role requires leadership, strong communication, and the ability to travel to job sites as needed.

Qualifications

• Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry.
• Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities
• Ability to foster collaboration and teamwork

Responsibilities

• Identify and pursue opportunities to sell ancillary services to existing clients.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client concerns or issues.
• Ensure timely account renewals within the assigned client portfolio.
• Proactively assess and address site enhancement needs during visits.
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations.
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met.
• Support hiring, training, and coaching of field crews for the assigned portfolio.
• Promote and enforce safety policies and procedures.
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary services.
• Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings.
• Maintain proper account documentation and notes in the CRM system.
• Monitor and maintain satisfactory accounts receivable levels.
• Coordinate with the Branch Administrator to keep client records and contact information current.
• Perform additional duties as assigned by the Branch Manager.

Skills

Customer service experience

Leadership and coaching

Communication skills

Teamwork and collaboration

Sales/account management

CRM software

Education

Associate’s or Bachelor’s degree in business-related field

Equivalent experience in customer-focused service industry

Tools

CRM software

Job description

BrightView Landscapes, LLC in Homestead, FL, is seeking an Account Manager to be the primary contact for a portfolio of landscape maintenance clients, building lasting relationships and guiding field operations.

You will identify upsell opportunities, prepare estimates, deliver proposals, supervise site visits, and ensure on-time renewals while coordinating with the branch team.

This role requires leadership, strong communication, and the ability to travel to job sites as needed.