LAN Technician I: IT Support & Network Operations

Adventist HealthCare; Fort Washington (MD); In loco; USD 53.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free Employee parking

Employer-paid Short & Long-Term(dis)

Basic Life Insurance and AD&D

Paid Time Off

Employer retirement contribution and 3

Tuition Reimbursement

EAP support

Descrizione del lavoro

Adventist HealthCare seeks a LAN Technician I to provide on-site IT support, diagnose and repair hardware, and serve as tier II escalation from the service desk. The role includes light network/server troubleshooting and assisting with smart hands support, with a focus on timely end-user assistance.

The position requires a bachelor’s degree in CS/IT (preferred), with A+ certification or equivalent (within 6 months) and ITILv3 Foundations preferred.

Competenze

• Bachelor’s degree preferred in computer science or information technology.
• A+ certification required or within 6 months of employment.
• ITILv3 Foundations is preferred.

Mansioni

• Provide a single point of contact for on-site support operations and in-person request fulfillment, incident management and access management workflows.
• Install, diagnose, repair, maintain and upgrade computer hardware to ensure optimal workstation performance.
• Serve as tier II escalation support from the service desk.
• Assist with smart hands support and light troubleshooting of basic network and server hardware.
• Troubleshoot problems in person, by phone, or via email and provide end-user assistance as required.

Conoscenze

End-user support

Hardware repair and maintenance

Incident management

Access management

Escalation support

Smart hands support

Formazione

Bachelor’s degree in computer science or information technology

A+ Certification or equivalent

ITILv3 Foundations certification (preferred)

Strumenti

Network/server diagnostics tools

Descrizione del lavoro

Adventist HealthCare seeks a LAN Technician I to provide on-site IT support, diagnose and repair hardware, and serve as tier II escalation from the service desk. The role includes light network/server troubleshooting and assisting with smart hands support, with a focus on timely end-user assistance.

The position requires a bachelor’s degree in CS/IT (preferred), with A+ certification or equivalent (within 6 months) and ITILv3 Foundations preferred.