LAN Technician I: On-Site IT Support & Networking

Adventist HealthCare; United States; On-site; USD 53,000 - 75,000; Full time

Benefits offered by this job

Work-life balance with nonrotating Sh

Medical, dental, vision coverage

Employer retirement contributions

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Fort Washington Medical Center, part of Adventist HealthCare, seeks a LAN Technician I to support on-site operations and end-user needs. The role covers installation, diagnosis, repair, and upgrades of computer hardware to ensure optimal workstation performance.

The candidate will provide tier II escalation support from the service desk and assist with light network/server troubleshooting and end-user assistance as required. Full-time schedule with day shifts and 40 hours/week.

Qualifications

• Bachelors degree in computer science or information technology preferred.
• A+ certification required or within 6 months of employment.
• ITILv3 Foundations preferred.

Responsibilities

• Provide a single point of contact for on-site support operations and in-person support for request fulfillment, incident management and access management workflows.
• Install, diagnose, repair, maintain and upgrade all computer hardware and equipment to ensure workstation performance.
• Serve as tier II escalation support from the service desk.
• Assist with smart hands support and light troubleshooting of basic network and server hardware.
• Troubleshoot problems in person, by phone or email and provide end-user assistance as required.

Skills

Troubleshooting

End-user support

Education

Bachelor’s degree in Computer Science or Information Technology

A+ Certification within 6 months

ITILv3 Foundations preferred

Tools

A+ Certification

Job description

Fort Washington Medical Center, part of Adventist HealthCare, seeks a LAN Technician I to support on-site operations and end-user needs. The role covers installation, diagnosis, repair, and upgrades of computer hardware to ensure optimal workstation performance.

The candidate will provide tier II escalation support from the service desk and assist with light network/server troubleshooting and end-user assistance as required. Full-time schedule with day shifts and 40 hours/week.