LAN Technician I: Healthcare IT Network Support

Adventist HealthCare; Rockville (MD); On-site; USD 56,000 - 85,000; Full time

Benefits offered by this job

Free Employee Parking

Medical, Prescription, Dental, Vision

Employer-paid Disability & Life

Paid Time Off

Employer retirement contribution and 3

Job summary

Shady Grove Medical Center in Rockville, MD, part of Adventist HealthCare, seeks an experienced LAN I Technician for our Information Technology department. The role will provide on-site service operations support, assist with device installation and configuration, and ensure endpoint devices are properly managed.

The position requires a Bachelor’s degree in CS/IT (preferred), A+ certification (or within 6 months), and ITILv3 Foundations is a plus.

Qualifications

• Bachelor’s degree in computer science or information technology preferred.
• A+ Certification required or within 6 months of employment.
• ITILv3 Foundations preferred.

Responsibilities

• Provide service operations response and support for on-site requests, incidents and access-related efforts.
• Assist with installation, configuration, upgrade and day-to-day administration and support for the compute environment.
• Support administration and configuration of endpoint devices including laptops, tablets, desktops, peripherals, and clinical devices.
• Conduct site surveys, document current site equipment and user requirements; be on-call after hours.
• Follow SOPs in software/hardware deployments and changes.
• Coordinate with employees, vendors and other support teams during device/software upgrades.
• Follow PMBOK and ITIL principles in planning and design of endpoint deployments.
• Assist with data gathering and analysis for end-to-end device workflows.

Education

Bachelor’s degree in computer science or information technology

Tools

A+ Certification

ITILv3 Foundations

Job description

Shady Grove Medical Center in Rockville, MD, part of Adventist HealthCare, seeks an experienced LAN I Technician for our Information Technology department. The role will provide on-site service operations support, assist with device installation and configuration, and ensure endpoint devices are properly managed.

The position requires a Bachelor’s degree in CS/IT (preferred), A+ certification (or within 6 months), and ITILv3 Foundations is a plus.