Desktop Support LAN/WAN

Ascension Fed; Jacksonville (FL); On-site; USD 48,000 - 60,000; Full time

Job summary

A technology support service provider is seeking a Desktop Support LAN/WAN Technician in Jacksonville, Florida. The role involves providing on-site support for LAN/WAN networks, troubleshooting connectivity issues, and configuring network equipment. Candidates should have a high school diploma and at least 3 years of experience in a related role, along with strong troubleshooting skills. This position requires effective communication and the ability to work both independently and collaboratively.

Qualifications

• 3+ years of experience as a PC LAN/WAN Technician.
• Strong knowledge of Helpdesk ticketing processes.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Provide on-site support for LAN/WAN networks.
• Troubleshoot and resolve issues related to network connectivity, hardware and software.
• Install and configure network equipment and software.

Skills

Troubleshooting

Network connectivity

Interpersonal skills

Education

High school diploma or equivalent

Tools

Helpdesk ticketing systems

Network equipment installation

Job description

The Desktop Support LAN/WAN will be responsible for providing on-site support for LAN/WAN networks. The technician will be responsible for troubleshooting and resolving issues related to network connectivity, hardware and software. The technician will also be responsible for installing and configuring network equipment and software, as well as providing end-user support.

Responsibilities:

• Provide on-site support for LAN/WAN networks
• Troubleshoot and resolve issues related to network connectivity, hardware and software
• Install and configure network equipment and software
• Document all work performed and maintain accurate records
• Communicate effectively with customers and team members
• Adhere to company policies and procedures

Requirements:

• High school diploma or equivalent
• 3+ years of experience as a PC LAN/WAN Technician
• Strong knowledge of Helpdesk ticketing processes
• Experience with network equipment and software installation and configuration
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Valid driver's license and reliable transportation