Healthcare LAN Technician II: Endpoint & IT Support

Adventist HealthCare; Rockville (MD); On-site; USD 62,000 - 98,000; Full time

Benefits offered by this job

Medical coverage

Prescription coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

Paid time off

Retirement plan with company match

Tuition reimbursement

Employee parking

Job summary

Adventist HealthCare seeks to hire a LAN Technician II who will support Service Operations for on-site requests and incidents. You will assist with installation, configuration, and day-to-day administration of the compute environment, and configuration of endpoint devices across the network.

The role requires 2+ years of enterprise IT experience, relevant certifications, and a willingness to be on call after hours. Strong collaboration with vendors and PMO is expected.

Qualifications

• Bachelor’s degree in computer science or information technology is preferred.
• 2+ years of experience supporting workstations, peripherals and end-point devices in an enterprise environment.
• A+ Certification or similar certification required.
• ITILv3 Foundations is preferred.
• An additional industry certification in desktop, mobile, network or server technology is required.
• Experience in healthcare or regulated environments is preferred.

Responsibilities

• Provide Service Operations response and support for all requests, incidents and access on site at Adventist HealthCare locations.
• Assist with installation, configuration, upgrade, and day-to-day administration of the compute environment.
• Support the administration and configuration of endpoint devices (laptops, tablets, desktops, peripherals, and clinical devices).
• Conduct site surveys and document current site equipment, configurations and user requirements.
• Follow change and release management processes.
• Work with the Project Management Office on device refresh and deployment activities.
• Follow PMBOK and ITIL principles in planning and design of end point device deployments.

Skills

End user support

On-call support

Communication skills

Change management

Education

Bachelor’s degree in computer science or information technology

A+ Certification

ITIL v3 Foundations

Additional industry certification in desktop, mobile, network or server technology

Job description

Adventist HealthCare seeks to hire a LAN Technician II who will support Service Operations for on-site requests and incidents. You will assist with installation, configuration, and day-to-day administration of the compute environment, and configuration of endpoint devices across the network.

The role requires 2+ years of enterprise IT experience, relevant certifications, and a willingness to be on call after hours. Strong collaboration with vendors and PMO is expected.