LAN Technician I - Hands-on IT Support & Networking

Adventist HealthCare Shady Grove Medical Center; Fort Washington (MD); On-site; USD 53,000 - 75,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Prescription, Dental, and Vis

Employer-paid Short & Long-Term Disabi

Paid Time Off

Employer retirement contribution and 3

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

Fort Washington Medical Center is seeking a LAN Technician I to support on-site operations, install and repair hardware, and provide Tier II escalation from the service desk. The role involves travel to other sites as needed and day shifts.

The position offers a 40-hour work week, with a salary range of $53,316.90 to $74,643.66 and comprehensive benefits including medical, dental, vision, disability coverage, paid time off, retirement contributions with company match, tuition reimbursement, and

Qualifications

• Bachelor’s degree in computer science or information technology is preferred.
• A+ Certification or similar certification required or within 6 months of employment.
• ITILv3 Foundations is preferred.

Responsibilities

• Provide a single point of contact for on-site support operations and in-person support for request fulfillment, incident management and access management related process workflows.
• Install, diagnose, repair, maintain and upgrade all computer hardware and equipment to ensure optimal workstation performance.
• Serve as tier II escalation support from the service desk
• Assist with smart hands support and light troubleshooting of basic network and server hardware.
• Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.

Education

Bachelor’s degree in computer science or information technology

A+ Certification or similar certification

ITILv3 Foundations is preferred

Job description

Fort Washington Medical Center is seeking a LAN Technician I to support on-site operations, install and repair hardware, and provide Tier II escalation from the service desk. The role involves travel to other sites as needed and day shifts.

The position offers a 40-hour work week, with a salary range of $53,316.90 to $74,643.66 and comprehensive benefits including medical, dental, vision, disability coverage, paid time off, retirement contributions with company match, tuition reimbursement, and