Laboratory Customer Support Specialist

BioReference Health, LLC.; New Jersey; On-site; USD 36,000 - 60,000; Full time

Job summary

BioReference Health, LLC. seeks a customer service professional to handle laboratory-related inquiries and communications with healthcare providers and clients. The role supports internal operations and requires strong communication and problem-solving skills.

The candidate will respond to calls, explain test requirements and submission guidelines, and ensure accurate reporting of results. A focus on quality service and teamwork is essential in a dynamic lab environment.

Qualifications

• HS diploma or equivalent; some college preferred.
• 1-2 years of relevant experience.
• Excellent verbal and written English communication; strong listening skills.
• Ability to multi-task in a fast-paced environment and handle stressful situations.
• Comfort interacting with technical staff and other departments; team player.

Responsibilities

• Answer calls from internal and external clients and patients about lab issues.
• Inform clients about test requirements, specimen submission, and lab policies.
• Report laboratory results using established protocols.
• Identify, research, and resolve client issues to ensure satisfaction.
• Place client supply orders and follow up on forms and outgoing queues.
• Support internal operations and participate in projects as assigned.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem solving

Teamwork

Education

High School Diploma or equivalent

Some college preferred

Job description

BioReference Health, LLC. seeks a customer service professional to handle laboratory-related inquiries and communications with healthcare providers and clients. The role supports internal operations and requires strong communication and problem-solving skills.

The candidate will respond to calls, explain test requirements and submission guidelines, and ensure accurate reporting of results. A focus on quality service and teamwork is essential in a dynamic lab environment.