Laboratory Customer Experience Specialist

BioReference; Elmwood Park (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

BioReference is seeking a customer service professional to handle laboratory-related communications with healthcare providers and external customers. The role supports internal operations and requires clear English communication, problem-solving, and the ability to manage multiple tasks in a fast-paced setting.

Responsibilities include guiding clients on test requirements, specimen submission, reporting results, and assisting with various lab-related processes.

Qualifications

• Excellent verbal and written communication skills in English.
• Ability to multi-task in a fast-paced environment.
• Familiarity with lab-related customer service terminology is a plus.

Responsibilities

• Answer calls from internal and external clients and patients regarding lab issues.
• Guide clients on test requirements, specimen submission and lab policies.
• Report laboratory results using established protocols.
• Resolve client issues with appropriate staff to ensure satisfaction.
• Place client supply orders.
• Follow up on consent forms, failed faxes and outgoing queues.
• Adhere to Quality Service standards and company policies.
• Assist with special projects as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Team player

Spanish bilingual

Stress management

Education

HS degree or equivalent

Some college classes preferred

Tools

Computer literacy

Job description

BioReference is seeking a customer service professional to handle laboratory-related communications with healthcare providers and external customers. The role supports internal operations and requires clear English communication, problem-solving, and the ability to manage multiple tasks in a fast-paced setting.

Responsibilities include guiding clients on test requirements, specimen submission, reporting results, and assisting with various lab-related processes.