Customer Service Representative

BioReference; Elmwood Park (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

BioReference is seeking a customer service professional to handle laboratory-related communications with healthcare providers and external customers. The role supports internal operations and requires clear English communication, problem-solving, and the ability to manage multiple tasks in a fast-paced setting.

Responsibilities include guiding clients on test requirements, specimen submission, reporting results, and assisting with various lab-related processes.

Qualifications

• Excellent verbal and written communication skills in English.
• Ability to multi-task in a fast-paced environment.
• Familiarity with lab-related customer service terminology is a plus.

Responsibilities

• Answer calls from internal and external clients and patients regarding lab issues.
• Guide clients on test requirements, specimen submission and lab policies.
• Report laboratory results using established protocols.
• Resolve client issues with appropriate staff to ensure satisfaction.
• Place client supply orders.
• Follow up on consent forms, failed faxes and outgoing queues.
• Adhere to Quality Service standards and company policies.
• Assist with special projects as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Team player

Spanish bilingual

Stress management

Education

HS degree or equivalent

Some college classes preferred

Tools

Computer literacy

Job description

Position Summary

Provide customer service and laboratory related communication regarding specimen submission and reporting of results to healthcare providers and external customers, as well as, support all internal operations.

Position Summary

Provide customer service and laboratory related communication regarding specimen submission and reporting of results to healthcare providers and external customers, as well as, support all internal operations.

Principal Job Duties

Duties may include but are not necessarily limited to the following:

• Answers calls from internal and external clients and patients regarding any laboratory related issues.
• Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures
• Report laboratory results using established protocols
• Identify, research, and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction
• Place client supply orders
• Follows up with clients on consent forms, failed faxes and work all outgoing queues
• Understands the importance of Quality Service and how it is measured
• Under general supervision, follows established company policies and procedures and applies acquired job skills.
• Performs functions that require full knowledge of general aspects of the job.
• Embrace and utilize the Customer Service Excellence tools and techniques
• Assists with various projects as assigned by direct supervisor.
• Other duties as assigned.

Education

HS degree or equivalent

Some college classes preferred

Experience And Required Skills

• 1-2 years of relevant experience
• Excellent verbal and written communication skills. Speak and write English clearly and effectively, good listener
  • Prioritize and manage time efficiently.
  • Computer literate
  • Ability to multi-task in a fast paced environment
  • Ability to handle stressful situations
  • Problem solving skills, flexibility and ability to adjust to change
  • Must exhibit comfortable interaction with technical staff and other departments
  • Team player

Preferred Skills

• Medical terminology proficiency
• Some experience from a clinical laboratory, physician office and/or customer service experience
• Bilingual (Spanish)

BioReference is an Equal Opportunity Employer