Lab Customer Care Specialist — Impactful Patient Care

TriHealth; Montgomery (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

TriHealth seeks a Laboratory Customer Service Representative to assist physicians, nurses, patients, and laboratory staff by delivering testing information and resolving specimen and result inquiries. The role emphasizes timely communication and accuracy within a collaborative healthcare setting.

Ideal candidates will have 1–2 years of customer service experience and familiarity with laboratory terminology, specimen handling, data entry, Windows software, and LIS/HIS systems.

Qualifications

• High School Diploma or GED required.
• 1–2 years of customer service experience required.
• Knowledge of laboratory terminology, specimen handling, data entry, Windows software, and HIS/LIS.

Responsibilities

• Resolve inquiries about results, specimen requirements, and test codes.
• Use LIS/HIS and reference lab websites to obtain accurate information.
• Communicate with physicians, nurses, medical staff, and patients via phone, fax, or email.

Skills

Customer service

Data entry

Laboratory terminology

Specimen handling

Communication

Education

High School Diploma or GED

Tools

LIS

HIS

Windows software

Job description

TriHealth seeks a Laboratory Customer Service Representative to assist physicians, nurses, patients, and laboratory staff by delivering testing information and resolving specimen and result inquiries. The role emphasizes timely communication and accuracy within a collaborative healthcare setting.

Ideal candidates will have 1–2 years of customer service experience and familiarity with laboratory terminology, specimen handling, data entry, Windows software, and LIS/HIS systems.