Customer Service Representative

BioReference Health, LLC.; New Jersey; On-site; USD 36,000 - 60,000; Full time

Job summary

BioReference Health, LLC. seeks a customer service professional to handle laboratory-related inquiries and communications with healthcare providers and clients. The role supports internal operations and requires strong communication and problem-solving skills.

The candidate will respond to calls, explain test requirements and submission guidelines, and ensure accurate reporting of results. A focus on quality service and teamwork is essential in a dynamic lab environment.

Qualifications

• HS diploma or equivalent; some college preferred.
• 1-2 years of relevant experience.
• Excellent verbal and written English communication; strong listening skills.
• Ability to multi-task in a fast-paced environment and handle stressful situations.
• Comfort interacting with technical staff and other departments; team player.

Responsibilities

• Answer calls from internal and external clients and patients about lab issues.
• Inform clients about test requirements, specimen submission, and lab policies.
• Report laboratory results using established protocols.
• Identify, research, and resolve client issues to ensure satisfaction.
• Place client supply orders and follow up on forms and outgoing queues.
• Support internal operations and participate in projects as assigned.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem solving

Teamwork

Education

High School Diploma or equivalent

Some college preferred

Job description

POSITION SUMMARY:

Provide customer service and laboratory related communication regarding specimen submission and reporting of results to healthcare providers and external customers, as well as, support all internal operations.

PRINCIPAL JOB DUTIES

Duties may include but are not necessarily limited to the following:

• Answers calls from internal and external clients and patients regarding any laboratory related issues.
• Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures
• Report laboratory results using established protocols
• Identify, research, and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction
• Place client supply orders
• Follows up with clients on consent forms, failed faxes and work all outgoing queues
• Understands the importance of Quality Service and how it is measured
• Under general supervision, follows established company policies and procedures and applies acquired job skills.
• Performs functions that require full knowledge of general aspects of the job.
• Embrace and utilize the Customer Service Excellence tools and techniques
• Assists with various projects as assigned by direct supervisor.
• Other duties as assigned.

EDUCATION:

HS degree or equivalent

Some college classes preferred

EXPERIENCE AND REQUIRED SKILLS

• 1-2 years of relevant experience
• Excellent verbal and written communication skills. Speak and write English clearly and effectively, good listener
  • Prioritize and manage time efficiently.
  • Computer literate
  • Ability to multi-task in a fast paced environment
  • Ability to handle stressful situations
  • Problem solving skills, flexibility and ability to adjust to change
  • Must exhibit comfortable interaction with technical staff and other departments
  • Team player

PREFERRED SKILLS

• Medical terminology proficiency
• Some experience from a clinical laboratory, physician office and/or customer service experience
• Bilingual (Spanish)

BioReference is an Equal Opportunity Employer

This is an exciting time to join our dynamic organization! BioReference, an OPKO Health company, is the largest full service specialty laboratory in the United States that gives healthcare providers and patients the power to make confident healthcare decisions. With a focus on oncology, urology and women's health, BioReference offers comprehensive test solutions and unparalleled expertise based on a 40 year legacy of proven science and exceptional service. Join our team and become part of the journey in making our patients and customers the highest priority.