Laboratory Customer Service Specialist - Outreach

Berkshire Health Systems; Pittsfield (MA); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health and dental insurance

Retirement plan

Paid time off

Job summary

Berkshire Medical Center is seeking a Laboratory Customer Service Representative to strengthen the relationship between the laboratory and its clients. You will assist with solving client issues and support patient care while managing outreach services.

The role focuses on client-facing specimen and supply services for Outreach Clients, with an emphasis on accuracy, empathy, and timely communication. Full-time position with stable hours and benefits.

Qualifications

• High school diploma required; college courses preferred.
• Ability to deal with the public.
• Driver's license required.

Responsibilities

• Serve as liaison between the laboratory and clients to resolve issues and support patient care.
• Focus on client-facing specimen and supply services for Outreach Clients.
• Assist with overall laboratory operations and patient-centered service goals.

Skills

Public interaction

Customer service

Education

High school diploma

College courses preferred

Tools

LIS systems

HIS systems

Job description

Berkshire Medical Center is seeking a Laboratory Customer Service Representative to strengthen the relationship between the laboratory and its clients. You will assist with solving client issues and support patient care while managing outreach services.

The role focuses on client-facing specimen and supply services for Outreach Clients, with an emphasis on accuracy, empathy, and timely communication. Full-time position with stable hours and benefits.