Laboratory Call Center Specialist

SouthCoast Health; Dartmouth (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits package

Earned Time Off (ETO)

403B Retirement Plan with companymatch

Tuition assistance

Wellbeing Program

Professional growth opportunities

Federal Loan Forgiveness programs

Job summary

Southcoast Health is seeking a Laboratory Call Center Specialist to support the Laboratory Outreach Program in Dartmouth, MA. The role involves handling inquiries, coordinating specimen procurement, test ordering, result delivery and billing while providing coverage across outreach locations and SPG offices.

The position emphasizes meticulous documentation, timely follow-ups on client activity, and participation in quality events, with compensation determined by experience and a strong benefits

Qualifications

• Four years of high school completed required.
• Some knowledge of medical terminology or related courses.
• Minimum of one year of related work experience.

Responsibilities

• Respond to and resolve issues related to laboratory specimen procurement, test ordering, results delivery and billing.
• Provide support for all areas of the Laboratory, including hospital sites, SPG offices and Outreach Patient Service Centers.
• Document and follow up on patient and client activity; investigate work queue exceptions.
• Participate in Laboratory related Quality events and provide coverage for the appointment desk Call Center.

Skills

Medical terminology

Education

High school diploma or equivalent

Job description

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeast Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Laboratory Call Center Specialist

Hours: 40hrs

Shift: Day shift, 7:30am - 4:00pm or 8:00am - 4:30pm

Location: Outreach Lab - Dartmouth, MA

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Position reports to TL-Acct. Mgr.-Lab Sr. or designee and supports the Laboratory Outreach Program acting as a liaison to all clients, patients, and providers in our primary and secondary market areas. Duties include responding to and solving problems related to laboratory specimen procurement, test ordering, result delivery and billing, Incumbents are expected to provide support for all areas of the Laboratory, including all hospital sites pathology, SPG offices and all Outreach Patient Service Centers as well as the mobile outreach team. Additional responsibilities include careful documentation and follow up of all patient and client related activity, investigation and resolution of work queue exceptions, and participation in any Laboratory related Quality events. Also responsible for supply maintenance and for assisting and providing coverage for the appointment desk Call Center representatives.

• Equal to completion of four years of high school required.
• Some knowledge of medical terminology or additional courses or training required.
• A minimum of one year related work experience is required.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Compensation: Pay rate will be determined based on level of experience.