Laboratory Customer Service Representative

Berkshire Health Systems; Pittsfield (MA); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health and dental insurance

Retirement plan

Paid time off

Job summary

Berkshire Medical Center is seeking a Laboratory Customer Service Representative to strengthen the relationship between the laboratory and its clients. You will assist with solving client issues and support patient care while managing outreach services.

The role focuses on client-facing specimen and supply services for Outreach Clients, with an emphasis on accuracy, empathy, and timely communication. Full-time position with stable hours and benefits.

Qualifications

• High school diploma required; college courses preferred.
• Ability to deal with the public.
• Driver's license required.

Responsibilities

• Serve as liaison between the laboratory and clients to resolve issues and support patient care.
• Focus on client-facing specimen and supply services for Outreach Clients.
• Assist with overall laboratory operations and patient-centered service goals.

Skills

Public interaction

Customer service

Education

High school diploma

College courses preferred

Tools

LIS systems

HIS systems

Job description

Laboratory Customer Service Representative

Berkshire Medical Center BMC Laboratory Outreach

Hourly Pay Range: 19.8800 through 29.8300

Full Time , Shift 1 , 40 , 8:30am-5:00pm

Monday - Friday, Rotating Holidays

Posted 10/09/2026

DEFINITION/PRIMARY FUNCTION

Responsible for ensuring the satisfactory relationship between the laboratory and its clients. Assists with solving of client related problems. .. Position supports the overall function of the laboratory and the hospital in view of patient care. The position will primarily focus on client facing specimen and supply services to Outreach Clients.

POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

Experience:

Ability to deal with the public.

Education and Training:

High school diploma required, college courses preferred.

License, Certification & Registration:

DRIVER - Driver's License

Other Requirements:

Computer knowledge of LIS and HIS systems.

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.