Clinical Lab Outreach Specialist

UVM Health; Burlington (VT); On-site; USD 70,000 - 100,000; Full time

Job summary

UVM Health is seeking a Clinical Laboratory Outreach Specialist to manage outreach accounts and develop new business. You will serve as liaison between the laboratory and regional hospitals, providers, and network development staff, ensuring accurate processing, reporting and billing.

The role emphasizes patient care, regular site visits to practices and hospitals, and exploring new geographic and service lines while tracking market trends to expand outreach opportunities.

Qualifications

• Bachelor's degree required in health care, biomedical sciences, or business with healthcare background.
• Medical technologist certification strongly preferred.
• Minimum five years' experience in a health care setting, with exposure to pathology/laboratory medicine.

Responsibilities

• Manage outreach accounts and develop new business for the laboratory.
• Serve as liaison between the laboratory and regional hospitals, providers, and network staff.
• Maintain regular visit schedules with outreach providers, practices and hospitals.
• Promote good customer service and problem solving to existing accounts.
• Evaluate and expand outreach opportunities in new regions and service lines.
• Ensure proper processing, reporting and billing of client tests and delivery of services.

Skills

Account management

New business development

Customer service

Problem solving

Healthcare liaison

Education

Bachelor's degree

Medical technologist certification (preferred)

Job description

Healthier Communities. Healthiest Lives. Together.

JOB DESCRIPTION:

The Clinical Laboratory Outreach Specialist is responsible for account management and new business development. They act as a representative of the organization and serve as the liaison between the organization's laboratory and regional hospitals, community providers, organizational providers, network development outreach staff, compliance, billing, and registration. The Specialist is responsible for developing and maintaining outreach accounts for the laboratory and for establishing and promoting good working relationships with existing accounts by providing superior problem solving and customer service. Emphasis on patient care is paramount. This position will maintain regular visit schedules with outreach providers, practices, and hospitals. In accordance with the strategic initiatives put forth by Laboratory Leadership this position will evaluate and expand laboratory outreach opportunities in the region along new geographic and service lines as appropriate. They will work to ensure proper processing, reporting and billing of client tests, and delivery of services for internal and external clients, while keeping abreast of market trends in Laboratory Outreach.

EDUCATION:

Bachelor's degree required. Field of study related to health care, biomedical sciences; or business degree with healthcare background considered. Medical technologist certification strongly preferred.

EXPERIENCE:

Minimum five years' experience in health care setting, some experience in the area of pathology and/or laboratory medicine must be included.

Licensure/Certification:

Valid state issued driver’s license in good standing is essential