Lab Services & Patient Experience Specialist

One Medical; Colorado Springs (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Competitive medical/dental/vision

401K match

Paid Time Off

Job summary

One Medical seeks a Lab Services Specialist/Member Support Specialist in Colorado Springs. You’ll perform venipuncture and assist with administrative tasks to ensure a welcoming, efficient patient experience.

This full-time role supports multiple offices, requiring empathy, strong communication, and teamwork across the practice. You’ll manage patient flow, assist with billing inquiries, and help maintain the office’s brand and care standards while collaborating with providers and the operations

Qualifications

• At least 6 months of relevant Medical Assistant/Phlebotomist experience.
• Strong customer service and communication skills.
• Proficiency with basic computer systems and online tools.
• Experience working with diverse teams preferred.

Responsibilities

• Perform venipuncture and basic lab support for a range of patients.
• Handle front desk duties: check-in/out, scheduling and billing inquiries.
• Respond to patient messages and assist providers as needed.
• Maintain lobby appearance and ensure brand consistency.

Skills

C-I-CARE framework

Venipuncture

Customer service

Verbal and written communication

Education

High School Diploma or equivalent

Tools

EMR system

Slack

G-Suite

Zoom

Job description

One Medical seeks a Lab Services Specialist/Member Support Specialist in Colorado Springs. You’ll perform venipuncture and assist with administrative tasks to ensure a welcoming, efficient patient experience.

This full-time role supports multiple offices, requiring empathy, strong communication, and teamwork across the practice. You’ll manage patient flow, assist with billing inquiries, and help maintain the office’s brand and care standards while collaborating with providers and the operations