Patient Care & Lab Services Specialist

onemedical; Westport (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

One Medical seeks a Certified Medical Assistant (Lab Services Specialist/Member Support Specialist) to provide venipuncture and clinical support at one of our offices. You will be the first point of contact for patients, manage intake and scheduling, and ensure the lobby reflects the One Medical experience.

You will support front desk operations, billing inquiries, and coordinate with providers and the virtual medical team using Slack, G-suite, Zoom, Circulation, RingCentral, and our EMR system.

Qualifications

• Provide venipuncture and clinical support to patients.
• Deliver friendly, patient-centered service and remove barriers to care.
• Assist with front desk tasks, scheduling, billing inquiries.
• Maintain accuracy and privacy of lab and patient information.

Responsibilities

• Use C-I-CARE in all patient interactions to ensure a positive in-office experience and support patient intake and scheduling.
• Provide venipuncture services across a wide age range as needed by the office location.
• Perform extended duties such as non-blood specimen collection, EKGs/ECGs, vitals, vaccines, tests, and swabs.
• Maintain proper specimen labeling, handling, and processing; manage inventory and sterilization.
• Respond to patient messages, follow up on lab cases, and assist providers and virtual team with clerical tasks.
• Handle front-of-house duties including check-in/check-out, insurance verification, and prepping tests.
• Contribute to team development through meetings, problem solving, and ad hoc support.
• Perform opening/closing duties and maintain the look of patient and staff spaces; restock supplies.

Skills

C-I-CARE framework

Venipuncture

Clinical support

Communication skills

Team player

Empathy

Tools

Slack

G-suite

Zoom

Circulation

RingCentral

Electronic Medical Record (EMR)

Job description

One Medical seeks a Certified Medical Assistant (Lab Services Specialist/Member Support Specialist) to provide venipuncture and clinical support at one of our offices. You will be the first point of contact for patients, manage intake and scheduling, and ensure the lobby reflects the One Medical experience.

You will support front desk operations, billing inquiries, and coordinate with providers and the virtual medical team using Slack, G-suite, Zoom, Circulation, RingCentral, and our EMR system.