Lab Services Owner — Roadmap & Budget

EY; Austin (TX); Hybrid; USD 132,000 - 247,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Paid time off options

Job summary

EY is seeking a STS Lab Service Manager at the Assistant Director level to own the lab's priorities, budget, and cadence. You will define the service catalog, manage intake and prioritization, shape the roadmap, control funding governance, and serve as the primary escalation point for leadership.

You will work with cross-functional teams across IAM, Defender XDR, Sentinel, Purview, and Zscaler to ensure governance, alignment, and funded engineering delivery in a hybrid work environment.

Qualifications

• 7+ years of experience in IT Service Management, Product Management, Program Management, or Security Engineering leadership roles.
• Single accountable owner for a technology service, platform, or engineering program including budget, roadmap, and stakeholder reporting.
• Design and manage intake and prioritization processes in a fast-paced technology environment.
• Strong financial governance skills: budget tracking, cost allocation, funding requests, and variance reporting.
• Experience delivering executive-level reporting and dashboards on service health, roadmap status, and financial performance.
• Familiarity with Microsoft Azure services and subscription cost management as a governance owner.
• Experience operating in a large, global, matrixed organization with cross-geography coordination.
• Excellent documentation skills for governance artifacts, decision logs, and process documentation.

Responsibilities

• Product & Service Ownership — act as the product owner for the STS Lab service catalog and communicate scope, status, and value.
• Intake & Prioritization — own end-to-end intake for lab requests and apply prioritization frameworks.
• Roadmap Management — develop and maintain the STS Lab roadmap across engineering, tooling, and operations.
• Funding & Budget Governance — own the lab's budget, track spend, and report financial health to leadership.
• Reporting & Metrics — design and deliver regular reporting on lab performance and roadmap progress.
• Escalation Management — serve as the primary escalation point for lab issues and stakeholder concerns.
• Operating Cadence — establish the lab's operating rhythm including stand-ups, planning, and reviews.
• Vendor & Partner Engagement — coordinate with vendors during evaluations and manage SLAs and contracts.
• Cross-functional Collaboration — build relationships with IAM, Defender/Sentinel, Purview, and Endpoint Security SMEs.
• Governance & Compliance — ensure activities adhere to EY standards and maintain audit-ready documentation.

Skills

Product ownership

Budget governance

Roadmap management

Executive communication

Stakeholder management

Agile / program management

Cross-functional collaboration

Education

Bachelor’s degree in computer science, Engineering, Business, IT Management

Tools

Azure DevOps

ServiceNow

Jira

Job description

EY is seeking a STS Lab Service Manager at the Assistant Director level to own the lab's priorities, budget, and cadence. You will define the service catalog, manage intake and prioritization, shape the roadmap, control funding governance, and serve as the primary escalation point for leadership.

You will work with cross-functional teams across IAM, Defender XDR, Sentinel, Purview, and Zscaler to ensure governance, alignment, and funded engineering delivery in a hybrid work environment.