Lab Computing Windows Desktop Support Analyst

The Fountain Group; West Point (MS); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Referral Bonus

Job summary

The Fountain Group is seeking a Windows Desktop Support Analyst (Lab Computing Analyst) for a role located in West Point, PA. This assignment involves providing professional-level technical support for data center operations and desktop/workstation issues.

Responsibilities include installing and troubleshooting server hardware and software, maintaining data integrity, monitoring performance, and communicating complex information to both technical and non-technical staff.

Qualifications

• Desktop Support / Windows Systems Support with minimum 2+ yearsof experience
• 2+ years of technical experience including Windows technologies including Microsoft Office, basic networking, remote computing and backup systems
• Experience with scientific instrumentation, Life Science environment, validated environment, GMP/ISO/FDA compliant facilities is a plus

Responsibilities

• Provides non-routine technical support for computer/data center operations
• Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems in a data center or centralized network
• Maintains access control, data integrity and file system security for the environment
• Monitors, tracks and records system performance and utilization metrics
• Communicates highly technical information to both technical and nontechnical personnel
• Recommends hardware and software solutions to improve efficiency
• May participate in IT and infrastructure projects
• May be internal or external, client-focused with Professional Services and outsourcing teams
• May include company-wide, web-enabled solutions

Skills

Windows systems support

Networking basics

Remote computing

Backup systems

Education

Bachelor's degree with 2 years / Associates with 3 years / HS Diploma with 4+ years

Job description

The Fountain Group is seeking a Windows Desktop Support Analyst (Lab Computing Analyst) for a role located in West Point, PA. This assignment involves providing professional-level technical support for data center operations and desktop/workstation issues.

Responsibilities include installing and troubleshooting server hardware and software, maintaining data integrity, monitoring performance, and communicating complex information to both technical and non-technical staff.