Lab IT Support Analyst – Windows & Instrumentation

Hiretalent; Juncos (PR); On-site; USD 25,000 - 39,000; Part time

Job summary

JobDiva, Inc. in Juncos, PR seeks an Associate Lab Computing Analyst to support laboratory IT environments, manage Windows desktop platforms, and assist with instrument IT operations.

The role covers security, software distribution, and collaboration with field service engineers in a dynamic lab setting. The position emphasizes customer service, troubleshooting complex tech issues, and coordinating tasks across multiple projects within constrained timelines.

Qualifications

• Associate degree or relevant industry experience.
• One year of deskside experience including Windows technologies, networking, remote computing, and backup systems.

Responsibilities

• Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation.
• Implements customer specified benchtop computing design and processes.
• Administers and assures connectivity of customer’s Windows based platform.
• Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications.
• Manage On-boarding, retirement and relocation of equipment.
• Implements Windows based security, including user/group permissions, file/folder permissions, group policies, local security policies, etc.
• Analyzes and implements enhancements, upgrades and/or solutions to improve desktop platform support.
• Ensures adherence to client’s policies through reporting and compliance programs.
• Acts as technical support contact for field service engineers and troubleshoots IT issues.
• Follows documented procedures and best practices.
• Create and maintain inventory of lab equipment, PCs, software and related items.
• Submit weekly Engineer reports to team lead by COB Friday.
• Acts as liaison for software/hardware inquiries.
• Escalates IT issues to PKI Lab IT analysts if unresolved.
• Participates in client team meetings.
• Escalates delivery concerns to the team lead.

Skills

Customer service

Troubleshooting

Communication

Project management

Education

Associate degree

Tools

Windows

Networking

Remote computing

Backup systems

Job description

JobDiva, Inc. in Juncos, PR seeks an Associate Lab Computing Analyst to support laboratory IT environments, manage Windows desktop platforms, and assist with instrument IT operations.

The role covers security, software distribution, and collaboration with field service engineers in a dynamic lab setting. The position emphasizes customer service, troubleshooting complex tech issues, and coordinating tasks across multiple projects within constrained timelines.