Windows Desktop Support Analyst (Lab Computing Analyst)

The Fountain Group; Cambridge (MA); On-site; USD 39,000 - 45,000; Part time

Job summary

The Fountain Group is seeking a Windows Desktop Support Analyst (Lab Computing Analyst) for an onsite role in Cambridge, MA. The position supports Windows upgrade and asset management projects with hands-on Windows 11 work and hardware troubleshooting.

Lab environment exposure is preferred, and familiarity with ServiceNow or Jira is highly desirable. This is a 6-month contract role with a pay rate of $28-$33/hour on W2.

Qualifications

• Hands-on Windows upgrade and imaging experience, including Windows 11.
• Experience troubleshooting hardware/software, coordinating with vendors.
• Familiar with ServiceNow or Jira and documentation management.
• Laboratory environment exposure preferred.

Responsibilities

• Support Windows upgrade and asset management projects.
• Troubleshoot hardware/software issues and coordinate with vendors.
• Maintain asset tracking and documentation in systems.
• Work onsite in Cambridge, using PPE as required.

Skills

Windows upgrades

Windows 11

Hardware troubleshooting

Vendor coordination

ServiceNow

Jira

Asset tracking

Documentation management

Education

High School diploma or Bachelor's degree

Tools

ServiceNow

Jira

Asset tracking systems

Job description

The Fountain Group is currently seeking a Windows Desktop Support Analyst (Lab Computing Analyst) for a prominent client of ours. This is an Onsite Role in Cambridge, MA 02142. Details for the position are as follows.

Pay Rate - $28 - 33/hr on W2

6 months Contract Role (HIGH Possibility for further extension)

Job Description Summary

• The resource will support two key projects: Windows Upgrade and Asset Management.
• Candidates should have hands-on experience with Windows upgrade projects, including upgrading machines, imaging computers, and Windows 11.
• Experience in troubleshooting hardware and software issues, coordinating with vendors, and replacing or upgrading equipment/machinery is required.
• Familiarity with advanced laboratory instruments and technical support in a complex environment is preferred.
• Experience with ServiceNow, Jira, asset tracking, and documentation management is highly desirable.
• Hands-on Windows 11 experience is mandatory.
• Prior experience in the pharmaceutical industry is preferred; however, candidates from other industries with strong relevant advanced experience will also be considered.

High School or bachelor's degree is preferred but not mandatory

Working Environment

• Must be able to work in a laboratory, controlled environments sometimes requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.