Desktop Support Specialist

firstPRO, Inc; Fort Washington (Montgomery County); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

firstPRO, Inc. seeks an experienced Desktop Support Specialist to provide hands-on technical support within a large enterprise environment in Fort Washington, PA. You will troubleshoot hardware and software, deploy endpoint devices, and keep workplace technology running smoothly.

The role requires 3–5 years of enterprise desktop support, strong troubleshooting, and excellent communication. On-site work five days a week, supporting Windows, Microsoft 365, Active Directory, mobile devices, and AV

Qualifikationen

• 3–5 years of desktop support in an enterprise IT environment.
• Strong troubleshooting experience with Windows, hardware, and software.
• Hands-on experience supporting Microsoft 365 apps and services.
• Working knowledge of Active Directory, including user administration.
• Basic LAN understanding, connectivity troubleshooting, and secure printing.
• Experience with Windows, iOS, Android, and Linux platforms.
• Experience with PC imaging, deployment, and endpoint management.
• Excellent customer service and face-to-face support skills.
• Ability to work on-site five days per week in Fort Washington, PA.

Aufgaben

• Provide deskside and remote technical support for desktops, laptops, peripherals, software, and mobile devices.
• Troubleshoot and resolve hardware, software, OS, connectivity, and end-user issues.
• Perform PC imaging, configuration, deployment, upgrades, and lifecycle management.
• Support Microsoft 365 applications, Active Directory, and user access management.
• Diagnose LAN connectivity issues and assist with secure printing configurations.
• Support Windows, iOS, Android, and Linux operating systems.
• Provide technical support for audiovisual equipment and conference room systems.
• Assist with testing environments and lab-related technology.
• Maintain IT asset inventory, documentation, and service desk records.
• Collaborate with infrastructure, networking, security, and other IT teams.

Kenntnisse

Troubleshooting

Communication

Customer-focused

Deskside support

Tools

Microsoft 365

Active Directory

AV/conference room systems

Jobbeschreibung

We are seeking an experienced Desktop Support Specialist to provide hands-on technical support within a large enterprise environment in Fort Washington, PA. This position will be responsible for troubleshooting hardware and software issues, supporting end users, deploying and maintaining endpoint devices, and ensuring the smooth operation of workplace technology.

The ideal candidate will have 3–5 years of enterprise desktop support experience, strong troubleshooting abilities, excellent communication skills, and a proactive, customer-focused approach to resolving technical issues. This role requires working on-site five days per week and supporting a variety of technologies, including Windows, Microsoft 365, Active Directory, mobile devices, and AV/conference room systems.

Responsibilities

• Provide deskside and remote technical support for desktops, laptops, peripherals, software applications, and mobile devices.
• Troubleshoot and resolve hardware, software, operating system, connectivity, and end-user technical issues.
• Perform PC imaging, configuration, deployment, upgrades, and endpoint lifecycle management.
• Support Microsoft 365 applications, Active Directory, and user access management.
• Diagnose basic LAN connectivity issues and assist with secure printing configurations.
• Support multiple operating systems and platforms, including Windows, iOS, Android, and Linux.
• Provide technical support for audiovisual equipment, video conferencing systems, and conference room technology.
• Assist with specialized desktop systems, testing environments, and lab-related technology.
• Maintain accurate IT asset inventory, technical documentation, and service desk ticket records.
• Support operating system upgrades, application deployments, endpoint security initiatives, and other IT projects.
• Collaborate with infrastructure, networking, security, and other internal IT teams to resolve complex issues.
• Deliver professional, responsive, and customer-focused support to employees and business stakeholders.

Requirements

• 3–5 years of desktop support or end-user computing experience within an enterprise IT environment.
• Strong troubleshooting experience with Windows operating systems, desktop hardware, and software applications.
• Hands-on experience supporting Microsoft 365 applications and services.
• Working knowledge of Active Directory, including user account administration and access management.
• Basic understanding of LAN networking, connectivity troubleshooting, and secure printing.
• Experience supporting multiple platforms, including Windows, iOS, Android, and Linux.
• Experience with PC imaging, endpoint deployment, configuration, and hardware troubleshooting.
• Strong interpersonal, communication, and customer service skills, particularly in face-to-face end-user support.
• Excellent problem-solving abilities with a proactive, self-motivated approach to identifying and resolving technical issues.
• Ability to manage multiple support requests and prioritize tasks in a fast-paced enterprise environment.
• Ability to work on-site five days per week in Fort Washington, PA.

Preferred Qualifications

• Microsoft certifications such as MD-100, MD-101, AZ-900, or equivalent.
• Experience with endpoint management platforms and endpoint security tools.
• Familiarity with AV systems, video conferencing technology, and conference room support.
• Experience supporting specialized testing, laboratory, or other nonstandard computing environments.