Windows Lab Computing Analyst — Onsite Support & Asset Mgmt

The Fountain Group; Cambridge (MA); On-site; USD 39,000 - 45,000; Part time

Job summary

The Fountain Group is seeking a Windows Desktop Support Analyst (Lab Computing Analyst) for an onsite role in Cambridge, MA. The position supports Windows upgrade and asset management projects with hands-on Windows 11 work and hardware troubleshooting.

Lab environment exposure is preferred, and familiarity with ServiceNow or Jira is highly desirable. This is a 6-month contract role with a pay rate of $28-$33/hour on W2.

Qualifications

• Hands-on Windows upgrade and imaging experience, including Windows 11.
• Experience troubleshooting hardware/software, coordinating with vendors.
• Familiar with ServiceNow or Jira and documentation management.
• Laboratory environment exposure preferred.

Responsibilities

• Support Windows upgrade and asset management projects.
• Troubleshoot hardware/software issues and coordinate with vendors.
• Maintain asset tracking and documentation in systems.
• Work onsite in Cambridge, using PPE as required.

Skills

Windows upgrades

Windows 11

Hardware troubleshooting

Vendor coordination

ServiceNow

Jira

Asset tracking

Documentation management

Education

High School diploma or Bachelor's degree

Tools

ServiceNow

Jira

Asset tracking systems

Job description

The Fountain Group is seeking a Windows Desktop Support Analyst (Lab Computing Analyst) for an onsite role in Cambridge, MA. The position supports Windows upgrade and asset management projects with hands-on Windows 11 work and hardware troubleshooting.

Lab environment exposure is preferred, and familiarity with ServiceNow or Jira is highly desirable. This is a 6-month contract role with a pay rate of $28-$33/hour on W2.