Lab Client Success Coordinator

Eurofins USA Environment Testing; Atlanta (GA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Life and disability insurance

401(k) with company match

Paid holidays

Paid time off

Dental and vision options

Job summary

Eurofins USA Environment Testing in Atlanta, GA is seeking a Client Relationship Specialist to coordinate daily communications between clients and our laboratories, ensuring a superior client experience and accurate data handling.

You will manage inbound/outbound calls and emails, update records in LIMS and CRM, and collaborate with lab teams to resolve inquiries, while contributing to process improvements.

Qualifications

• HS Diploma or equivalent
• Customer service experience 1–2 years
• Experience in a laboratory setting (preferred)

Responsibilities

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Advise walk-in clients about service information and project preparation.
• Maintain a constant overview of projects in PLM/TEM/IAQ that need login or client communication.
• Unpack shipments and document receipt of sample.
• Update client and project data records in LIMS and CRM systems.
• Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
• Assist with administrative tasks as necessary.
• Teamwork is the foundation of success at Eurofins; perform other tasks across departments.

Skills

Excellent written and verbal comms

Active listening

Client-focus

Computer literate

Prioritization

Process improvement

Problem-solving

Sell solutions

Interpersonal skills

Proactivity

Team player

Thrives under pressure

Growth mindset

Education

HS Diploma or equivalent

Tools

CRM

Office suite

Adobe PDF

Job description

Eurofins USA Environment Testing in Atlanta, GA is seeking a Client Relationship Specialist to coordinate daily communications between clients and our laboratories, ensuring a superior client experience and accurate data handling.

You will manage inbound/outbound calls and emails, update records in LIMS and CRM, and collaborate with lab teams to resolve inquiries, while contributing to process improvements.