Client Solutions Specialist

Eurofins USA Environment Testing; Atlanta (GA); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Benefits package

Job summary

Eurofins USA Environment Testing in Atlanta, GA is seeking a Client Relationship Specialist to facilitate day-to-day communication between clients and laboratories, ensuring an exceptional client experience and handling tasks across login departments.

The role emphasizes strong communication, data accuracy in LIMS/CRM, and collaboration with lab and operations teams to resolve inquiries and improve processes.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience preferred.
• Experience in a laboratory setting is a plus.

Responsibilities

• Manage inbound and outbound client communications via phone and email promptly.
• Advise walk-in clients about service information and project preparation.
• Maintain overview of projects in PLM/TEM/IAQ needing login or client communication.
• Unpack shipments and document receipt of samples.
• Update client and project data in LIMS and CRM systems.
• Collaborate with lab/operations to resolve inquiries and improve processes.
• Assist with administrative tasks as needed.
• Support teams across departments as required.

Skills

Communication

Active listening

Client focus

CRM

Office suite

Problem solving

Team player

Proactivity

Education

HS Diploma or equivalent

Customer service experience

Laboratory experience (preferred)

Tools

Office suite

CRM

LIMS

Adobe PDF

Job description

Eurofins USA Environment Testing in Atlanta, GA is seeking a Client Relationship Specialist to facilitate day-to-day communication between clients and laboratories, ensuring an exceptional client experience and handling tasks across login departments.

The role emphasizes strong communication, data accuracy in LIMS/CRM, and collaboration with lab and operations teams to resolve inquiries and improve processes.