LA Field Strategy & Operations Manager - Growth & Equity

Honey Homes, Inc.; Santa Monica (CA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Salary

Equity

Benefits

Job summary

Honey Homes, Inc. in Los Angeles is seeking a Field Strategy & Operations Manager to lead our Santa Monica market. You will manage two teams—full-time handymen and AI-assisted staff—coaching, aligning processes, and driving hospitality-driven member experiences.

You’ll use data dashboards, hire and develop talent, and partner with recruiting to sustain growth while ensuring quality and retention across visits. This role is based onsite in Los Angeles.

Qualifications

• 3+ years of strategy, operations, or field management experience, ideally at a startup or tech-forward company.
• Real people leadership: you've hired, coached, and held a team accountable. Experience managing frontline or field teams is a strong plus
• Hands-on AI use with concrete results, and the habit of checking output before trusting it; experience building agents or workflows with tools like Claude is a strong plus
• Analytical instincts: you use data and dashboards to guide decisions
• A hospitality mindset and genuine care for customers and teammates
• Valid driver's license and reliable transportation
• Hands-on familiarity with home maintenance and repair is a plus

Responsibilities

• Hire, coach, and lead a team of handymen, owning quality, retention, and team culture
• Run daily market operations with an AI toolkit: visit preparation, member communication drafts, scheduling, and performance dashboards
• Review and verify agent output, and decide which workflows earn more autonomy over time
• Own member experience in your market, including escalations, with hospitality and urgency
• Partner with recruiting to keep your hiring pipeline ahead of growth
• Use data to find problems early and build playbooks that fix them permanently

Skills

Strategy & operations

Field management

People leadership

AI usage

Data analytics

Job description

Honey Homes, Inc. in Los Angeles is seeking a Field Strategy & Operations Manager to lead our Santa Monica market. You will manage two teams—full-time handymen and AI-assisted staff—coaching, aligning processes, and driving hospitality-driven member experiences.

You’ll use data dashboards, hire and develop talent, and partner with recruiting to sustain growth while ensuring quality and retention across visits. This role is based onsite in Los Angeles.