North Jersey Field Strategy & Operations Lead

Honey Homes, Inc.; Ridgewood (NJ); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Equity: ownership for all

Employer-paid medical, dental & vision

401(k)

Flexible time off

Job summary

Honey Homes, Inc. is expanding in Bergen County, New Jersey, seeking a Field Strategy & Operations Manager to launch and lead our North Jersey market. You will manage a full-time handyman team and an AI-assisted support team, ensuring high-quality member experiences and scalable operations.

Based in Bergen County with in-person duties, you will drive market performance, coach the handyman team, and shape workflows to scale automation while maintaining hospitality and urgency in service delivery.

Qualifications

• 3+ years of strategy, operations, or field management experience.
• Proven people leadership in frontline or field teams.
• Hands-on AI use with measurable results and verification habits.
• Analytical mindset using data and dashboards.
• Hospitality mindset focused on customers and teammates.
• Valid driver's license and reliable transportation.
• Familiarity with home maintenance and repair.

Responsibilities

• Hire, coach, and lead a team of handymen, owning quality, retention, and team culture.
• Run daily market operations with an AI toolkit: visit preparation, drafts, scheduling, dashboards.
• Review and verify agent output, and decide which workflows earn more autonomy.
• Own member experience in your market, including escalations, with hospitality and urgency.
• Partner with recruiting to keep your hiring pipeline ahead of growth.

Skills

Strategy & operations leadership

People leadership

AI tool usage

Data analytics & dashboards

Hospitality mindset

Driver's license

Home maintenance knowledge

Tools

Claude AI

Job description

Honey Homes, Inc. is expanding in Bergen County, New Jersey, seeking a Field Strategy & Operations Manager to launch and lead our North Jersey market. You will manage a full-time handyman team and an AI-assisted support team, ensuring high-quality member experiences and scalable operations.

Based in Bergen County with in-person duties, you will drive market performance, coach the handyman team, and shape workflows to scale automation while maintaining hospitality and urgency in service delivery.