Field Strategy & Operations Manager, Bergen County

Honey Homes; Ridgewood (NJ); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Equity: ownership for all

Employer-paid medical, dental & vision

401(k)

Flexible time off

Job summary

Honey Homes, Inc. is expanding in Bergen County, New Jersey, seeking a Field Strategy & Operations Manager to launch and lead our North Jersey market. You will manage a full-time handyman team and an AI-assisted support team, ensuring high-quality member experiences and scalable operations.

Based in Bergen County with in-person duties, you will drive market performance, coach the handyman team, and shape workflows to scale automation while maintaining hospitality and urgency in service delivery.

Qualifications

• 3+ years of strategy, operations, or field management experience.
• Proven people leadership in frontline or field teams.
• Hands-on AI use with measurable results and verification habits.
• Analytical mindset using data and dashboards.
• Hospitality mindset focused on customers and teammates.
• Valid driver's license and reliable transportation.
• Familiarity with home maintenance and repair.

Responsibilities

• Hire, coach, and lead a team of handymen, owning quality, retention, and team culture.
• Run daily market operations with an AI toolkit: visit preparation, drafts, scheduling, dashboards.
• Review and verify agent output, and decide which workflows earn more autonomy.
• Own member experience in your market, including escalations, with hospitality and urgency.
• Partner with recruiting to keep your hiring pipeline ahead of growth.

Skills

Strategy & operations leadership

People leadership

AI tool usage

Data analytics & dashboards

Hospitality mindset

Driver's license

Home maintenance knowledge

Tools

Claude AI

Job description

Field Strategy & Operations Manager, Bergen County

Department: Field Operations

Employment Type: Full Time

Location: Ridgewood

Compensation: $100,000 - $150,000 / year

Description

Honey Homes is a membership service that makes home upkeep effortless. Members are paired with a dedicated handyman and a simple app to handle everyday to-dos, ongoing maintenance, and unexpected repairs. Our team includes leaders from Airbnb, Google, Opendoor, Yelp, Zillow, and Uber, and we're backed by Khosla Ventures, Era Ventures, Pear VC, and the co-founders of DoorDash, Lyft, and Opendoor.

We're hiring a Field Strategy & Operations Manager to launch and lead our new North Jersey market, based in Bergen County. You'll manage two teams at once: a team of full-time handymen who serve our members, and a set of AI agents and tools that prep visits, draft member communications, monitor performance data, and keep the operation running.

You'll coach handymen in driveways and on ride-alongs, and you'll review, correct, and improve the work your AI tools produce. The leverage from the second team is what lets you hold a higher standard with the first.

This role is based in Bergen County, New Jersey, field + office. It is not a remote role.

Key Responsibilities

• Hire, coach, and lead a team of handymen, owning quality, retention, and team culture
• Run daily market operations with an AI toolkit: visit preparation, member communication drafts, scheduling, and performance dashboards
• Review and verify agent output, and decide which workflows earn more autonomy over time
• Own member experience in your market, including escalations, with hospitality and urgency
• Partner with recruiting to keep your hiring pipeline ahead of growth
• Use data to find problems early and build playbooks that fix them permanently

What you'll accomplish in the first six months

• Own market performance. Quality, retention, utilization, and visit feedback, reviewed weekly from the dashboards and acted on.
• Build and coach the handyteam. Ride-alongs, structured feedback, and a hiring pipeline that stays ahead of plan.
• Make the agent stack yours. Adopt the AI toolkit, add your own workflows, and graduate at least one from human-reviewed to trusted automation with a verification habit that scales.
• Set the hospitality standard. Model it personally and train it, measured through member retention, visit feedback, NPS, and referrals.
• Grow the market. Hit utilization and retention targets as we launch and expand coverage across Bergen County.

Skills, Knowledge & Expertise

• 3+ years of strategy, operations, or field management experience, ideally at a startup or tech-forward company
• Real people leadership: you've hired, coached, and held a team accountable. Experience managing frontline or field teams is a strong plus
• Hands-on AI use with concrete results, and the habit of checking output before trusting it; experience building agents or workflows with tools like Claude is a strong plus
• Analytical instincts: you use data and dashboards to guide decisions
• A hospitality mindset and genuine care for customers and teammates
• Valid driver's license and reliable transportation
• Hands-on familiarity with home maintenance and repair is a plus

Benefits

• Salary: $100,000 to $150,000 base, commensurate with experience
• Equity: everyone at Honey Homes is an owner
• Benefits: 100% employer-paid medical, dental & vision; 401(k); FSA; flexible time off
• Must be authorized to work in the U.S.; we cannot sponsor visas at this time.