LA Field Strategy & Ops Lead | Equity & Benefits

Honey Homes; Los Angeles (CA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Equity for all employees

Medical, dental & vision insurance

401(k)

FSA

Flexible time off

Job summary

Honey Homes in Los Angeles is seeking a Field Strategy & Operations Manager to lead our LA market. You will manage a team of full-time handymen and a set of AI-assisted workflows that prep visits, draft member communications, and monitor performance data.

You’ll coach field teams, review AI outputs for quality, and use data to continually improve hospitality and efficiency. This role blends frontline leadership with tech-enabled operations.

Qualifications

• 3+ years of strategy, operations, or field management experience.
• Real people leadership: hired, coached, and held a team accountable.
• Hands-on AI use with concrete results; experience building agents or workflows.
• Analytical, data-driven decision making.
• Hospitality mindset and customer care.
• Valid driver's license and reliable transportation.
• Hands-on familiarity with home maintenance and repair is a plus.
• Authorized to work in the U.S.; visas are not sponsored.

Responsibilities

• Hire, coach, and lead a team of handymen, owning quality, retention, and team culture
• Run daily market operations with an AI toolkit: visit preparation, member communication drafts, scheduling, and performance dashboards
• Review and verify agent output, and decide which workflows earn more autonomy over time
• Own member experience in your market, including escalations, with hospitality and urgency
• Partner with recruiting to keep your hiring pipeline ahead of growth
• Use data to find problems early and build playbooks that fix them permanently

Skills

Strategy experience

Operations management

People leadership

AI tooling

Data analysis

Hospitality mindset

Driver's license

Field operations

Customer focus

Tools

Claude

Job description

Honey Homes in Los Angeles is seeking a Field Strategy & Operations Manager to lead our LA market. You will manage a team of full-time handymen and a set of AI-assisted workflows that prep visits, draft member communications, and monitor performance data.

You’ll coach field teams, review AI outputs for quality, and use data to continually improve hospitality and efficiency. This role blends frontline leadership with tech-enabled operations.