LA Field Strategy & Operations Lead - AI-Driven Field Ops

Garuda Ventures; Santa Monica (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Equity ownership

Employer-paid benefits

401(k) and flexible time off

Job summary

Honey Homes, based in Los Angeles, seeks a Field Strategy & Operations Manager to lead our LA market. You will manage handymen and AI tools, coaching teams and ensuring high-quality service with hospitality and urgency.

You will also oversee daily market operations, use dashboards to monitor performance, and drive growth while building scalable playbooks and efficient workflows. This role blends field leadership with AI-enabled process improvement.

Qualifications

• 3+ years of strategy, operations, or field management experience.
• Real people leadership: you’ve hired, coached, and held a team accountable.
• Hands-on AI use with concrete results, and the habit of checking output before trusting it.
• Analytical instincts: you use data and dashboards to guide decisions.
• A hospitality mindset and genuine care for customers and teammates.
• Valid driver's license and reliable transportation.
• Hands-on familiarity with home maintenance and repair is a plus.

Responsibilities

• Hire, coach, and lead a team of handymen, owning quality, retention, and team culture
• Run daily market operations with an AI toolkit: visit preparation, member communication drafts, scheduling, and performance dashboards
• Review and verify agent output, and decide which workflows earn more autonomy over time
• Own member experience in your market, including escalations, with hospitality and urgency
• Partner with recruiting to keep your hiring pipeline ahead of growth
• Use data to find problems early and build playbooks that fix them permanently

Skills

Strategy & operations leadership

People leadership

Hands-on AI use

Data-driven decisions

Hospitality mindset

Driver's license

AI workflow design

Tools

Claude

Job description

Honey Homes, based in Los Angeles, seeks a Field Strategy & Operations Manager to lead our LA market. You will manage handymen and AI tools, coaching teams and ensuring high-quality service with hospitality and urgency.

You will also oversee daily market operations, use dashboards to monitor performance, and drive growth while building scalable playbooks and efficient workflows. This role blends field leadership with AI-enabled process improvement.