Field Strategy & Operations Manager

Honey Homes; Los Angeles (CA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Equity for all employees

Medical, dental & vision insurance

401(k)

FSA

Flexible time off

Job summary

Honey Homes in Los Angeles is seeking a Field Strategy & Operations Manager to lead our LA market. You will manage a team of full-time handymen and a set of AI-assisted workflows that prep visits, draft member communications, and monitor performance data.

You’ll coach field teams, review AI outputs for quality, and use data to continually improve hospitality and efficiency. This role blends frontline leadership with tech-enabled operations.

Qualifications

• 3+ years of strategy, operations, or field management experience.
• Real people leadership: hired, coached, and held a team accountable.
• Hands-on AI use with concrete results; experience building agents or workflows.
• Analytical, data-driven decision making.
• Hospitality mindset and customer care.
• Valid driver's license and reliable transportation.
• Hands-on familiarity with home maintenance and repair is a plus.
• Authorized to work in the U.S.; visas are not sponsored.

Responsibilities

• Hire, coach, and lead a team of handymen, owning quality, retention, and team culture
• Run daily market operations with an AI toolkit: visit preparation, member communication drafts, scheduling, and performance dashboards
• Review and verify agent output, and decide which workflows earn more autonomy over time
• Own member experience in your market, including escalations, with hospitality and urgency
• Partner with recruiting to keep your hiring pipeline ahead of growth
• Use data to find problems early and build playbooks that fix them permanently

Skills

Strategy experience

Operations management

People leadership

AI tooling

Data analysis

Hospitality mindset

Driver's license

Field operations

Customer focus

Tools

Claude

Job description

Honey Homes is a membership service that makes home upkeep effortless. Members are paired with a dedicated handyman and a simple app to handle everyday to-dos, ongoing maintenance, and unexpected repairs. Our team includes leaders from Airbnb, Google, Opendoor, Yelp, Zillow, and Uber, and we're backed by Khosla Ventures, Era Ventures, Pear VC, and the co-founders of DoorDash, Lyft, and Opendoor.

About the role

We're hiring a Field Strategy & Operations Manager to lead our Los Angeles market. You'll manage two teams at once: a team of full-time handymen who serve our members, and a set of AI agents and tools that prep visits, draft member communications, monitor performance data, and keep the operation running.

You'll coach handymen in driveways and on ride-alongs, and you'll review, correct, and improve the work your AI tools produce. The leverage from the second team is what lets you hold a higher standard with the first.

This role is based in Los Angeles, field + office. It is not a remote role.

What you'll do

• Hire, coach, and lead a team of handymen, owning quality, retention, and team culture
• Run daily market operations with an AI toolkit: visit preparation, member communication drafts, scheduling, and performance dashboards
• Review and verify agent output, and decide which workflows earn more autonomy over time
• Own member experience in your market, including escalations, with hospitality and urgency
• Partner with recruiting to keep your hiring pipeline ahead of growth
• Use data to find problems early and build playbooks that fix them permanently

What you'll accomplish in the first six months

• Own market performance. Quality, retention, utilization, and visit feedback, reviewed weekly from the dashboards and acted on.
• Build and coach the handyteam. Ride-alongs, structured feedback, and a hiring pipeline that stays ahead of plan.
• Make the agent stack yours. Adopt the AI toolkit, add your own workflows, and graduate at least one from human-reviewed to trusted automation with a verification habit that scales.
• Set the hospitality standard. Model it personally and train it, measured through member retention, visit feedback, NPS, and referrals.
• Grow the market. Hit utilization and retention targets as we expand coverage across Los Angeles.

What you bring

• 3+ years of strategy, operations, or field management experience, ideally at a startup or tech-forward company
• Real people leadership: you've hired, coached, and held a team accountable. Experience managing frontline or field teams is a strong plus
• Hands‑on AI use with concrete results, and the habit of checking output before trusting it; experience building agents or workflows with tools like Claude is a strong plus
• Analytical instincts: you use data and dashboards to guide decisions
• A hospitality mindset and genuine care for customers and teammates
• Valid driver's license and reliable transportation
• Hands‑on familiarity with home maintenance and repair is a plus
• Salary: $95,000 to $130,000 base, commensurate with experience
• Equity: everyone at Honey Homes is an owner
• Benefits: 100% employer-paid medical, dental & vision; 401(k); FSA; flexible time off
• Must be authorized to work in the U.S.; we cannot sponsor visas at this time.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Women and under-represented minorities are encouraged to apply.