East Bay Field Strategy & AI Operations Lead

Honey Homes; Lafayette (CA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Equity ownership

Employer-paid health/dental/vision

401(k) & FSA

Job summary

Honey Homes in Lafayette, CA is hiring a Field Strategy & Operations Manager to lead the East Bay market. You will manage two teams: full-time handymen and AI-assisted workflows, driving quality, retention, and member experience.

You’ll coach teams on driveways and ride-alongs, align operations with data dashboards, and build scalable playbooks. This role blends field leadership with AI-enabled process optimization to maintain high hospitality standards.

Qualifications

• 3+ years of strategy, operations, or field management experience.
• Real people leadership: hired, coached, and held a team accountable.
• Hands-on AI use with concrete results; experience building agents/workflows (Claude is a strong plus).
• Analytical instincts: use data and dashboards to guide decisions.
• Hospitality mindset and genuine care for customers and teammates.
• Valid driver’s license and reliable transportation.
• Hands-on familiarity with home maintenance and repair is a plus.

Responsibilities

• Lead the Lamorinda market, focused in Lafayette, Orinda, Moraga, Tri-Valley and Concord.
• Hire, coach, and lead a team of handymen, owning quality, retention, and team culture.
• Run daily market operations with an AI toolkit: visit preparation, member communication drafts, scheduling, and performance dashboards.
• Review and verify agent output, and decide which workflows earn more autonomy over time.
• Own member experience in your market, including escalations, with hospitality and urgency.
• Partner with recruiting to keep your hiring pipeline ahead of growth.
• Use data to find problems early and build playbooks that fix them permanently.

Skills

Strategy

Operations

Field management

People leadership

AI tool usage

Data dashboards

Hospitality mindset

Driver's license

Home maintenance familiarity

Tools

Claude

Job description

Honey Homes in Lafayette, CA is hiring a Field Strategy & Operations Manager to lead the East Bay market. You will manage two teams: full-time handymen and AI-assisted workflows, driving quality, retention, and member experience.

You’ll coach teams on driveways and ride-alongs, align operations with data dashboards, and build scalable playbooks. This role blends field leadership with AI-enabled process optimization to maintain high hospitality standards.