L3 IT Infrastructure Engineer - Data Center & Cloud

Tata Consultancy Services

Liberty (NC)

On-site

USD 70,000 - 80,000

Full time

5 days ago

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Job summary

Tata Consultancy Services is seeking a Tier 3 IT Infrastructure engineer in the United States to troubleshoot, configure, and manage server, network, and data center operations. You will provide advanced support, collaborate with Product & Engineering teams, and ensure high availability of critical infrastructure.

The role emphasizes hands-on problem solving, remote and on-site support, and strong communication to resolve complex incidents under SLA guidelines.

Qualifications

Experience troubleshooting and resolving complex IT infrastructure issues.
Customer-facing role requiring strong verbal and written communication skills.
Knowledge of LAN/WAN, data center operations, and server hardware."],
job_responsibilities_description([
Troubleshoot and administer Cisco Layer 2 & 3 routing and wireless networks
Provide on-site and remote support for data center hardware and server infrastructure
Manage tickets, document resolutions, and coordinate with cross-functional teams
Ensure incidents align with SLAs and communicate effectively with customers

Responsibilities

Troubleshoot and administer Cisco Layer 2 & 3 routing and wireless networks
Support DC hardware and server infrastructure, including rack servers and storage
Coordinate with Product & Engineering teams to resolve incidents within SLAs
Maintain knowledge base and assist in on-site operations when required