L2 Desktop Support Engineer – Onsite Data Center Tech

Tata Consultancy Services; Aurora (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

401K Plan

Job summary

Tata Consultancy Services in Aurora, IL is seeking a Tier 2 (L2) support specialist to research, diagnose, and resolve incidents that L1 cannot handle, with strong customer-facing communication.

You will handle break/fix, software/hardware issues, and coordinate with Product & Engineering, with travel to client sites as needed and on-site support at data centers. The role requires after-hours availability and proficiency with ServiceNow.

Qualifications

• Bachelor of Computer Science degree.
• Experience providing Level 2 technical support.
• Strong verbal and written communication skills.
• Willingness to travel to client sites.
• Ability to work after hours/weekends.
• Experience with ServiceNow ticketing.

Responsibilities

• Research, diagnose, troubleshoot, and resolve Tier 2 incidents.
• Handle break/fix, configuration issues, and software/hardware problems.
• Coordinate with Product & Engineering teams.
• Provide on-site support at client sites.
• Update and document tickets and maintain knowledge base.

Skills

Tier 2 support

ServiceNow

Customer-facing

Communication skills

Travel to sites

Hardware/software knowledge

Education

Bachelor of Computer Science

Tools

ServiceNow

Job description

Tata Consultancy Services in Aurora, IL is seeking a Tier 2 (L2) support specialist to research, diagnose, and resolve incidents that L1 cannot handle, with strong customer-facing communication.

You will handle break/fix, software/hardware issues, and coordinate with Product & Engineering, with travel to client sites as needed and on-site support at data centers. The role requires after-hours availability and proficiency with ServiceNow.