L2 Desktop Support Engineer - On-site Field Support

Tata Consultancy Services; Princeton (IN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Annual incentive

Medical coverage

Parental leave

401K plan

Training reimbursement

Vacation & holidays

Job summary

Tata Consultancy Services in Indiana, USA is seeking a Tier 2 (L2) Support Engineer to diagnose and resolve incidents, provide hardware and software support, and maintain service quality in high-pressure situations.

The role requires strong communication, hands-on troubleshooting, and the ability to travel to multiple sites. Experience with ServiceNow and on-site IT support is a plus; willingness to work after hours may be needed.

Qualifications

• Bachelor degree in Computer Science or related field.
• Experience in tiered IT support and incident management.
• Strong problem-solving and communication skills.

Responsibilities

• Provide Tier 2 (L2) support for hardware and software issues.
• Research, diagnose, troubleshoot, and resolve incidents escalated from L1.
• Coordinate with vendors and field teams to resolve complex problems.

Skills

L2 support

Customer service

ServiceNow

Troubleshooting

Hardware repair

Education

Bachelor of Computer Science

Tools

ServiceNow

Job description

Tata Consultancy Services in Indiana, USA is seeking a Tier 2 (L2) Support Engineer to diagnose and resolve incidents, provide hardware and software support, and maintain service quality in high-pressure situations.

The role requires strong communication, hands-on troubleshooting, and the ability to travel to multiple sites. Experience with ServiceNow and on-site IT support is a plus; willingness to work after hours may be needed.