L2 Desktop & On-Site IT Support Engineer

Tata Consultancy Services Limited; Blue Springs (MS); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage:Medical

Family Support: Maternal & Parental Le

Insurance Options: Auto & Home

Commuter Benefits & Certification &amp

Vacation, Time Off, Sick Leave & H

Legal & Financial Assistance: 401K,

Job summary

Tata Consultancy Services Limited in Blue Springs, MS is seeking a Tier 2 Field Support Technician to diagnose and resolve endpoint, OS, and connectivity issues across multiple sites. You will work with Tier 1, remote specialists, and vendors to ensure timely incident resolution and accurate ticket records.

This role includes on-site data center support, asset management, hardware maintenance, and following ITIL-based processes.

Qualifications

• Experience providing Tier 2 desktop, field, or end-user computing support.
• Hands-on knowledge of desktops, laptops, printers, scanners, peripherals, and approved software-installation methods.
• Experience troubleshooting operating systems, hardware, software, and LAN/WAN connectivity.
• Working knowledge of ServiceNow or a comparable IT service-management platform.
• Understanding of incident, request, problem, and escalation-management processes.
• Familiarity with hardware warranty repair, inventory control, and asset-management activities.
• Strong verbal and written communication in a customer-facing environment.
• Ability to remain effective under pressure during critical incidents and service interruptions.
• Ability to follow technical instructions and collaborate with remote specialists, vendors, and project teams.

Responsibilities

• Provide Tier 2 support by diagnosing and resolving incidents escalated from Tier 1.
• Resolve break/fix, configuration, software installation, hardware repair, and connectivity issues.
• Escalate advanced issues to Tier 3 support when required.
• Provide technical assistance for computer hardware and software used by end users.
• Analyze, respond to, and document end-user inquiries and service requests.
• Troubleshoot operating system issues and LAN/WAN connectivity problems.
• Act as the primary on-site contact for end-user incidents and requests, including plant-specific IT requests such as password resets and access support.
• Install and support desktops, laptops, printers, scanners, peripherals, and approved software.
• Coordinate hardware warranty repairs and depot services.
• Perform inventory management activities in coordination with asset management.
• Maintain and contribute to the technical knowledge base.
• Provide on-site support for data centers and server rooms.
• Follow guidance from certified technicians and project managers for advanced issues.
• Navigate and support operations across large facilities and work environments.
• Safely lift and move IT equipment as required.

Skills

Tier 2 desktop support

End-user computing support

ServiceNow

LAN/WAN troubleshooting

Hardware warranty

Asset management

Customer-facing communication

Team collaboration

Travel between sites

Education

Bachelor of Computer Science

Tools

ServiceNow

Job description

Tata Consultancy Services Limited in Blue Springs, MS is seeking a Tier 2 Field Support Technician to diagnose and resolve endpoint, OS, and connectivity issues across multiple sites. You will work with Tier 1, remote specialists, and vendors to ensure timely incident resolution and accurate ticket records.

This role includes on-site data center support, asset management, hardware maintenance, and following ITIL-based processes.