L2 IT Support Specialist — Hybrid & Secure Tech Help

TEEMA Group; Round Rock (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

TEEMA Group is seeking an L2 IT Support Specialist to act as the Tier 2 escalation expert across multiple sites. You will manage device provisioning, security tooling, and onboarding for new hires, ensuring secure and reliable access to Microsoft 365 and corporate resources.

The role emphasizes hands-on device management, collaboration with IT leadership, and a customer-first mindset to maintain smooth daily operations and security posture.

Qualifications

• Associate or Bachelor’s degree in IT, CS, or related field or equivalent professional experience.
• 2–3 years in IT support or helpdesk, multi-site environment ideal.
• Strong working knowledge of Windows 10/11, Microsoft 365, and basic networking.

Responsibilities

• Troubleshoot Tier 2 hardware, software, and M365 issues to keep operations running smoothly.
• Configure and deploy Windows devices using Intune and Entra ID.
• Use PowerShell to automate routine tasks and improve remediation accuracy.
• Troubleshoot LAN/Wi-Fi, VPN, DNS, and DHCP across multiple sites.
• Onboard new hires with account setup, device provisioning, and permissions.

Skills

Windows 10/11

Microsoft 365

Networking basics

PowerShell

Communication

Time management

Education

Associate or Bachelor’s in IT/CS

Tools

Intune

Entra ID (Azure AD)

Microsoft Defender

ConnectWise

ITGlue

Job description

TEEMA Group is seeking an L2 IT Support Specialist to act as the Tier 2 escalation expert across multiple sites. You will manage device provisioning, security tooling, and onboarding for new hires, ensuring secure and reliable access to Microsoft 365 and corporate resources.

The role emphasizes hands-on device management, collaboration with IT leadership, and a customer-first mindset to maintain smooth daily operations and security posture.