IT Operations Engineer | EU Hybrid + Stock Options

Logoslabs; San Francisco (CA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Stock options

Work & Swim program

Hybrid/Remote across Europe

Employee wellbeing

Job summary

Finom is hiring an IT support professional to be the first line of help for employees across Europe. You’ll triage requests via Jira Service Management and Slack, resolve issues within SLA, and maintain the employee IT experience.

You’ll diagnose Windows and macOS problems remotely, manage onboarding/offboarding in JumpCloud and Google Workspace, and keep documentation up to date. The role offers hybrid arrangements and opportunities in security/compliance efforts.

Qualifications

• 2+ years in IT support or similar user-facing technical role.
• Hands-on troubleshooting of Windows and macOS: hardware, OS, applications, peripherals, and network connectivity.
• Strong customer service track record: patient, empathetic, and clear under pressure.
• Experience with an ITSM or ticketing tool, ideally Jira Service Management, and SLAs.
• Working knowledge of Google Workspace or M365 user administration.
• Familiarity with JumpCloud MDM or similar identity providers for enrollment, resets, MFA, and SSO.
• Good written documentation habits: clear ticket notes and knowledge base articles.
• Fluent English, written and spoken.

Responsibilities

• Delivering Excellent Internal Support: triage and resolve requests within SLA, keep users updated, and close tickets with clear communication.
• Troubleshooting Windows and macOS devices remotely, diagnosing and fixing hardware, OS, software, and network issues.
• Onboarding/offboarding tasks in JumpCloud, Google Workspace, and Torii; handle access requests and SSO issues.
• Administering Jira, Confluence, Slack, and Notion; maintain JSM workflows and knowledge base articles.
• Spot trends in tickets and propose automation or KB articles; support security/compliance efforts (ISO 27001, SOC 2).

Skills

Customer support

Troubleshooting

Windows & macOS

Documentation

SLA compliance

English proficiency

Tools

Jira Service Management

JumpCloud MDM

Google Workspace

M365

Job description

Finom is hiring an IT support professional to be the first line of help for employees across Europe. You’ll triage requests via Jira Service Management and Slack, resolve issues within SLA, and maintain the employee IT experience.

You’ll diagnose Windows and macOS problems remotely, manage onboarding/offboarding in JumpCloud and Google Workspace, and keep documentation up to date. The role offers hybrid arrangements and opportunities in security/compliance efforts.