L2 Field Technician — Onsite & Remote MSP IT Support

#twiceasnice Recruiting; Charlotte (NC); Hybrid; USD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Simple IRA w/match

Holidays

PTO

Travel Reimbursement

Zusammenfassung

L2 Field Technician role for a North Carolina–based Managed IT Services provider supporting Charlotte clients. Combines onsite client support with remote help desk, focusing on Microsoft 365, Active Directory, networking, and end-user systems.

Travel up to 50% locally; training onboarding in Winston-Salem during first two weeks. The ideal candidate is technically capable, organized, and comfortable working independently in client-facing situations within a small, agile MSP.

Qualifikationen

• 3+ years IT support experience required (MSP experience strongly preferred).
• Strong working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, wireless) required.
• Proficiency with Active Directory and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) required.
• Experience installing, configuring, and supporting end-user hardware and servers required.
• Excellent communication skills with a strong customer service mindset required.

Aufgaben

• Provide onsite and remote technical support to external clients
• Manage and support Microsoft 365, Active Directory, Azure, and end-user systems
• Troubleshoot desktops, servers, networking, printing, and peripheral hardware
• Perform onsite hardware installations and new client onboardings
• Configure and deploy workstations, servers, and networking equipment
• Identify when onsite visits are required and optimize travel efficiency
• Interface with vendors for hardware and warranty support
• Maintain accurate documentation, procedures, and client records

Kenntnisse

IT support

Customer service mindset

Communication skills

Tools

Active Directory

Microsoft 365

Azure

Networking basics (TCP/IP, DNS, DHCP, VPNs)

Jobbeschreibung

L2 Field Technician role for a North Carolina–based Managed IT Services provider supporting Charlotte clients. Combines onsite client support with remote help desk, focusing on Microsoft 365, Active Directory, networking, and end-user systems.

Travel up to 50% locally; training onboarding in Winston-Salem during first two weeks. The ideal candidate is technically capable, organized, and comfortable working independently in client-facing situations within a small, agile MSP.