L1 End-User Support Engineer — Fast-Paced IT Helpdesk

TechDigital Group; New York (NY); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated End User Support Engineer to join their dynamic team. This role focuses on diagnosing and resolving technical issues faced by end-users in a fast-paced financial services environment. You will interact with clients professionally, providing timely solutions while collaborating with IT teams to enhance service delivery. The ideal candidate will possess strong technical skills, a passion for helping others, and the ability to manage multiple tasks effectively. If you thrive in a challenging environment and are eager to contribute to a team that values excellence, this opportunity is perfect for you.

Qualifications

• Solid technical support experience in financial services.
• Excellent problem-solving and communication skills are essential.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Diagnose and resolve technical issues for end-users.
• Interact professionally with users and guide them through solutions.
• Document all support interactions using ServiceNow.

Skills

Technical desktop support experience

Problem solving skills

Strong communication skills

Time management

Ability to work under pressure

Ability to manage multiple tasks

Familiarity with ITSM practices

Experience with Market Data Systems

Experience with remote desktop tools

Education

Industry certifications (e.g., Microsoft MCP, MCSA)

Tools

SCCM

Active Directory

Office 365

Microsoft Windows (10/11)

Apple MAC Operating Systems

ServiceNow

AWS

Cisco / Webex / MS Teams

OKTA

Job description

An established industry player is seeking a dedicated End User Support Engineer to join their dynamic team. This role focuses on diagnosing and resolving technical issues faced by end-users in a fast-paced financial services environment. You will interact with clients professionally, providing timely solutions while collaborating with IT teams to enhance service delivery. The ideal candidate will possess strong technical skills, a passion for helping others, and the ability to manage multiple tasks effectively. If you thrive in a challenging environment and are eager to contribute to a team that values excellence, this opportunity is perfect for you.