IT Help Desk Technician: Fast, Friendly End-User Support

Financial Independence Group; Cornelius (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Financial Independence Group is seeking a Help Desk Technician to deliver end-user support for software, hardware, and network issues. The role emphasizes customer service, timely ticket response, and clear documentation within a fast-paced finance tech environment.

You will install, configure, and upgrade systems, manage user accounts, and stay current with industry trends to ensure reliable technology for advisors and staff.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Proven experience as a Help Desk Technician or similar role.
• Excellent knowledge of Microsoft Windows and Office Suite, hardware and software installation, configuration, and troubleshooting.
• Familiarity with networking concepts including TCP/IP, DNS, DHCP, and VPN.
• Strong problem-solving and analytical skills; good communication and teamwork.

Responsibilities

• Provide technical assistance and support for software, hardware, and network problems.
• Respond to help desk tickets, emails, and phone calls in a timely manner.
• Identify and escalate high-priority issues to appropriate resources.
• Install, configure, and maintain software and hardware components.
• Perform software and hardware upgrades and patches.
• Create and maintain documentation of technical procedures and solutions.
• Provide end-user training and support.
• Maintain accurate records of incidents and solutions.
• Stay up-to-date with emerging technologies and industry trends.

Skills

Customer service

Troubleshooting

Windows OS

Office Suite

Active Directory

Education

Bachelor's degree in Computer Science/Information Technology or related field

Associate's degree preferred

Tools

VPN client

DNS

DHCP

Remote administration tools

Job description

Financial Independence Group is seeking a Help Desk Technician to deliver end-user support for software, hardware, and network issues. The role emphasizes customer service, timely ticket response, and clear documentation within a fast-paced finance tech environment.

You will install, configure, and upgrade systems, manage user accounts, and stay current with industry trends to ensure reliable technology for advisors and staff.