Tech Support Engineer: Elevate User Productivity & IT Ops

Lexicon Solutions; Boise (ID); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Tech Support Engineer to enhance user productivity and provide exceptional customer support. In this dynamic role, you will analyze and resolve hardware and software issues, conduct user training, and proactively deploy IT services tailored to user needs. Your expertise will foster strong relationships with business stakeholders and ensure seamless connectivity for remote users. This position offers an opportunity to work in a collaborative environment where your contributions will directly impact the efficiency and effectiveness of the organization. If you're passionate about technology and customer service, this role is perfect for you.

Qualifications

• 2+ years in IT support with strong knowledge of network and PC operating systems.
• Experience with collaboration tools and hardware troubleshooting.

Responsibilities

• Resolve end-user hardware and software issues efficiently.
• Conduct onboarding and offboarding of employees, managing accounts and permissions.

Skills

Technical Support

Network Troubleshooting

Customer Service

Analytical Skills

Problem Solving

Education

College diploma or university degree in Information Technology

Tools

Active Directory

Windows 10

Google Workspace

RingCentral

Microsoft Office 365

Hyper-V

VMware

Computer Imaging Tools

Job description

An established industry player is seeking a dedicated Tech Support Engineer to enhance user productivity and provide exceptional customer support. In this dynamic role, you will analyze and resolve hardware and software issues, conduct user training, and proactively deploy IT services tailored to user needs. Your expertise will foster strong relationships with business stakeholders and ensure seamless connectivity for remote users. This position offers an opportunity to work in a collaborative environment where your contributions will directly impact the efficiency and effectiveness of the organization. If you're passionate about technology and customer service, this role is perfect for you.