End-User Desktop Support Specialist (L1–L3)

TechDigital Group; Mason (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated support technician to provide top-notch end-user computing assistance. In this dynamic role, you'll diagnose and resolve hardware, software, and network issues for clients via various communication channels. You'll collaborate with higher-level support teams, ensuring that customer problems are prioritized and resolved efficiently. This position offers a fantastic opportunity to grow your technical skills while working in a supportive team environment. If you thrive in a fast-paced setting and are passionate about helping others, this role is perfect for you.

Qualifications

• Technical helpdesk or call center experience is necessary.
• Hands-on experience with Windows OS and Active Directory.
• Strong problem-solving skills and customer empathy required.

Responsibilities

• Provide hardware/software/network problem diagnosis via calls and emails.
• Document and manage problems using SOAR.
• Troubleshoot client software and network issues remotely.

Skills

Customer-focused

Troubleshooting remote access issues

Excellent communication skills

Interpersonal skills

Empathy with end users

Team player

Writing techniques (English)

Tools

Windows Operating systems

Active Directory

ITSM ticketing tools (Remedy, Client Service Center)

Remote desktop connectivity applications (SMS, Bomgar, WebEx)

MS Office Suite

Internet browsers (Explorer, Chrome, Firefox)

Job description

An established industry player is seeking a dedicated support technician to provide top-notch end-user computing assistance. In this dynamic role, you'll diagnose and resolve hardware, software, and network issues for clients via various communication channels. You'll collaborate with higher-level support teams, ensuring that customer problems are prioritized and resolved efficiently. This position offers a fantastic opportunity to grow your technical skills while working in a supportive team environment. If you thrive in a fast-paced setting and are passionate about helping others, this role is perfect for you.