Lead End-User Technology Engineer: IT Service Desk Lead

Sonoma Consulting Inc.; Rosemont (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

A growing IT consulting firm is seeking a Lead End User Technology Engineer responsible for delivering superior end-user experiences. The role includes daily execution of support activities and technical guidance for Service Desk Analysts. Candidates should have at least five years of experience in managing IT projects and strong troubleshooting skills. Familiarity with tools like ServiceNow, Powershell, and application packaging is essential. This position is crucial for maintaining effective communication with both IT and business teams.

Qualifications

• Five years of experience in IT project implementation and support.
• Five years in a Service Desk environment with desktop support.
• Experience with application packaging and deployment.

Responsibilities

• Execute daily processes for the Client Service function.
• Provide challenging end-user support and technical guidance.
• Troubleshoot and resolve complex desktop incidents.

Skills

Technical guidance

Troubleshooting

Root cause analysis

Verbal communication

Written communication

Tools

ServiceNow

Frontrange

Remedy

Powershell

SCCM

Job description

A growing IT consulting firm is seeking a Lead End User Technology Engineer responsible for delivering superior end-user experiences. The role includes daily execution of support activities and technical guidance for Service Desk Analysts. Candidates should have at least five years of experience in managing IT projects and strong troubleshooting skills. Familiarity with tools like ServiceNow, Powershell, and application packaging is essential. This position is crucial for maintaining effective communication with both IT and business teams.