L&D Training Lead — Site Performance & Coaching

Amazon; Indiana (PA); On-site; USD 6,300 - 13,000; Full time

Job summary

Amazon is seeking a Trainer in Delhi to be an active member of the learning team, managing L&D activities for UFF sites, 3P hubs, and dark stores. The role involves addressing knowledge gaps, tracking site performance, and delivering digital and classroom training to stakeholders.

Key responsibilities include coordinating with operations leaders, certifying learning coaches, and driving learning metrics end-to-end.

Qualifications

• Experience with written and verbal communication and presentation.

Responsibilities

• Own business goals and intervene by identifying knowledge gaps to be filled.
• Proactively recommend ways and support the mapped Hubs and dark stores towards meeting business goals.
• Proactively track mapped sites performance and pre-announce training interventions.
• Supervise structured learning metrics and also oversee their results for the assigned sites.
• Managing live performance metrics end to end for the assigned sites.
• Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D
• Maintaining data and analysis through reports on excel (as per business requirement)
• Ensure completion of digital new hire training program, coaching & other performance improvement programs on time.
• Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis.
• Identifying learning coaches & certifying them.
• Lead the individual improvement projects to enhance the business performance.
• Drive Quality & Learning metrics
• Conducting zoom & Class room sessions for the stake holders

Skills

Strong communication

MS Office familiarity

Job description

Amazon is seeking a Trainer in Delhi to be an active member of the learning team, managing L&D activities for UFF sites, 3P hubs, and dark stores. The role involves addressing knowledge gaps, tracking site performance, and delivering digital and classroom training to stakeholders.

Key responsibilities include coordinating with operations leaders, certifying learning coaches, and driving learning metrics end-to-end.