L&D Operations & Insights Consultant — Analytics & LMS

Duke Energy; Charlotte (NC); Hybrid; USD 105,000 - 145,000; Full time

Job summary

Duke Energy in Charlotte, NC seeks a Learning & Development Senior Operations and Insights Consultant to manage learning platforms, analytics and vendor operations. You will transform data into actionable insights that improve learning effectiveness, operational excellence and business decisions.

You will administer the LMS, build dashboards in Power BI, ensure data quality, report on participation and investments, and partner with program leaders to define success measures and reporting

Qualifications

• Bachelor's degree and 3+ years of related experience OR HS/GED and 7+ years related work experience in lieu of a degree.
• Experience administering an LMS and reporting on learning effectiveness and operational performance.
• Strong analytical and critical thinking skills with ability to interpret complex data, identify trends, and develop actionable recommendations.
• Advanced Microsoft Excel skills, including data modeling, cleansing, pivot tables, and large data set analysis.
• Experience developing dashboards and data visualizations using Power BI or similar BI tools.

Responsibilities

• Administer learning technologies, including the LMS, ensuring accurate course administration, enrollments, assignments, completions, and reporting.
• Develop dashboards, reports and analytics that generate actionable insights into participation, utilization, effectiveness, investments, and business outcomes.
• Monitor vendor performance and reconcile data across learning systems, financial records, and program information to ensure accurate reporting and informed decision making.
• Document processes, data definitions, reporting methods, and system procedures.
• Identify opportunities to automate, standardize, and improve learning operations.

Skills

Analytical thinking

Data interpretation

Communication

Problem solving

Consulting

Education

Bachelor's degree

HS/GED

Tools

Power BI

Excel

LMS administration

Data visualization

Job description

Duke Energy in Charlotte, NC seeks a Learning & Development Senior Operations and Insights Consultant to manage learning platforms, analytics and vendor operations. You will transform data into actionable insights that improve learning effectiveness, operational excellence and business decisions.

You will administer the LMS, build dashboards in Power BI, ensure data quality, report on participation and investments, and partner with program leaders to define success measures and reporting