L&D Programs Operations Lead

Socket.dev; North Carolina; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Duke Energy is seeking an L&D Program Operations Consultant to manage day-to-day coordination and delivery of enterprise learning and talent development programs. You will ensure cohorts, events, communications, schedules, and learning materials are organized and delivered accurately on time.

You will coordinate end-to-end logistics for diverse delivery modes, manage participant data, and support improvements to workflows and experiences across the enterprise.

Qualifications

• Bachelor’s degree and 1+ year of work experience OR HS/GED with 5+ years experience.
• Master’s degree can substitute for bachelor’s plus one year experience.

Responsibilities

• Coordinate end-to-end logistics for cohort-based, virtual, in-person, and hybrid programs.
• Manage rosters, registrations, calendars, invitations, attendance, and completions.
• Coordinate communications among participants, managers, facilitators, and vendors.
• Prepare agendas, materials, pre-work, assessments, and follow-up resources.
• Schedule sessions, facilitators, spaces, technology, and other needs.
• Provide day-of program support and resolve issues as they arise.
• Maintain program files, checklists, and delivery records.
• Monitor timelines and escalate scheduling conflicts and risks.
• Partner to maintain enrollment, attendance, and completion data.
• Suggest improvements to workflows and participant experiences.

Skills

Organizational skills

Communication

Follow-through

Education

Bachelor’s degree

HS/GED with 5+ years experience

Master’s degree considered in lieu of bachelor’s +1 year

Tools

Microsoft 365

Job description

Duke Energy is seeking an L&D Program Operations Consultant to manage day-to-day coordination and delivery of enterprise learning and talent development programs. You will ensure cohorts, events, communications, schedules, and learning materials are organized and delivered accurately on time.

You will coordinate end-to-end logistics for diverse delivery modes, manage participant data, and support improvements to workflows and experiences across the enterprise.